At JUSASK., every product is made to order with love. Here’s everything you need to know about how we ship and handle returns:

Shipping

• Processing Time

  • Standard items: 1–3 working days before dispatch

  • Custom orders: Processing time may be longer, depending on complexity

  • Rush orders: Available with an added surcharge (contact us first)

• Delivery Options

  • Singapore: Courier delivery. Self-collection is available upon request (chat with us).

  • Worldwide: International courier delivery. Costs and times vary depending on destination.

• Estimated Delivery Time

  • Singapore: 1–3 working days after dispatch

  • International: 7–21 working days after dispatch (depending on courier & customs)

• Responsibility

  • Once your order is handed to the courier, we are not responsible for delays or lost parcels caused during transit. Please contact the courier directly for shipping issues.

Returns & Refunds

As our products are made to order and often customised, we do not accept general returns or exchanges.

• Refunds/Exchanges are only provided if:

  • The item arrives defective or faulty

  • You notify us within 3 days of receiving your order with supporting evidence of the issue

• Not Eligible for Refunds/Exchanges:

  • Change of mind

  • Errors in customisations (e.g., name spelling) approved before production

  • Items lost or damaged during shipping